Terms of sales

1. Acceptance of orders

1.1 The Purchaser's order constitutes an offer to make a purchase and sale agreement. By submitting the order form, the customer unconditionally accepts and agrees to these Conditions of Sale when dealing with FERNO SRL, Pieve di Cento, Succursale di Lugano. If the customer does not agree to the general Conditions of Sale, the customer is requested not to submit the purchase order form on this site. By submitting the order form, the customer confirms understanding and acceptance of the general Conditions of Sale and the additional information contained on http://ferno-schweiz.ch/shop/.

1.2 After placing the order electronically, the customer will receive a confirmation e-mail containing the details of their order ("order confirmation"). This order confirmation does not constitute acceptance of the offer, but serves only to inform the customer of receipt of the order. The purchase contract is completed only upon full payment. All offers are valid while stocks last.

1.3 FERNO SRL, Pieve di Cento, Succursale di Lugano cannot process orders that are incomplete or incorrect, or if products ordered are not available. In such cases, the customer will be informed by e-mail that the contract is not concluded, and FERNO SRL, Pieve di Cento, Succursale di Lugano will reimburse the customer of any amounts already paid.

2. Product features and prices

2.1 The main features of products are shown on this web site within each product page. The images and colours of products offered for sale online may not exactly correspond to those of the products themselves due to the Internet browser or monitor used.

2.2 Products prices are subject to change. Prices do not include VAT. The prices indicated on the website when ordering are those applied to the order.

2.3 Fees, taxes and any costs related to any changes to the product to make it conform to local regulations are borne by the customer. Such adaptations may be made only if these do not conflict with national and European regulations, and only upon written acceptance by FERNO SRL, Pieve di Cento, Succursale di Lugano.

2.4 Ferno reserves the right to change prices due to the occurrence of substantially independent events beyond Ferno's control that affect the cost of production, or a significant change in the euro / dollar exchange rate.

3. Shipping and Delivery

3.1 Deliveries are normally made by courier, except by further written agreements with the Customer. All transport and delivery costs of the products are at the Customer's expense.

3.2 Delivery times may vary depending on the availability of stock, the need to order the requested products, and transport and customs times. Delivery times vary on average from 5 to 10 working days, unless otherwise stated in the product data sheet and / or order confirmation.

The terms of delivery (estimated shipping date) given by FERNO SRL, Pieve di Cento, Succursale di Lugano in order confirmations should be considered indicative and not binding for FERNO SRL, Pieve di Cento, Succursale di Lugano, which is not required to pay any compensation whatsoever for any direct or indirect damages caused by delayed delivery times, interruption, or partial or total completion of the order delivery due to events such as wars, riots, embargoes, government or military interventions, fire, flood, bad weather, earthquakes, accidents, quarantine restrictions, strikes, transport delays, lack of transport, fuel, labour, materials, or any other event beyond the Seller's control.

3.5 Upon receiving the delivery, the Customer is required to check the product supplied in the presence of the courier, and to accept the delivery "conditionally" if there are visible signs of damage.

3.4 FERNO SRL, Pieve di Cento, Succursale di Lugano will send a single shipment with all the product ordered, as soon as it is available. In the event that the customer wishes the order to be split into multiple consignments, they must contact FERNO SRL, Pieve di Cento, Succursale di Lugano offices to request it specifically.

4. Payments

4.1 Payment for the products and related shipping costs can be made by advance bank transfer.

4.2 Payments must be made in accordance with the terms, and in the manner and currency indicated on the invoice.
4.3 In reference to Directive 2011/7/EU of the European Parliament, dated 16/02/2011, relating to late payments in commercial transactions, in accordance with Article 6 "Compensation for recovery costs," a minimum lump-sum forfeit is applied of EUR 40.00. This is subject to higher charges for administrative costs of recovery and default interest plus 8 points on the ECB rate, subject to compliance with the private international law of title.
4.4 Any claim relating to the products and / or delivery of the same shall in no circumstances justify a suspension or delay of payment

4.4 The payment information will never be used by FERNO SRL, Pieve di Cento, Succursale di Lugano except to perform the procedures relating to the purchase, or issuing of refunds in the case of any returns, or a result of exercising the right of withdrawal.

6. Right to Cancel / Change Order

6.1 If you wish to cancel or modify your order you can do this within 24 hours of your purchase and before the receipt of confirmation of delivery. To cancel, or change, your order, you must send an email to store@ferno-schweiz.ch specifying the reference number and any other relevant information (name, date of order, etc.) to clearly identify the order in question. You will receive a confirmation of cancellation / modification of your order and all information relating to the reimbursement of any amounts already paid.

7. Failure to accept orders

7.1 FERNO SRL, Pieve di Cento, Succursale di Lugano reserves the right not to accept online orders. This decision is at the sole discretion of FERNO SRL, Pieve di Cento, Succursale di Lugano. If the decision is made not to process the order, the company inform the customer as soon as possible.

7.2 Retention of title. The delivered goods remain the property of FERNO SRL, Pieve di Cento, Succursale di Lugano until full payment is received.

8. Right of Withdrawal

8.1 You may cancel the contract within ten (10) working days from the date of the receipt of the goods. It is not possible to exchange the product selected for another.

8.2 The right of withdrawal is exercised properly if the following conditions are fully met:
a. The request should be sent to FERNO SRL, Pieve di Cento, Succursale di Lugano within ten (10) working days of receipt of goods;
b. FERNO SRL, Pieve di Cento, Succursale di Lugano will send email confirmation of acceptance of the return;
c. The product(s) must be returned within 3 days of receipt of this email. If the repayment will be made after the 3 days of receipt of the code (the valid date of dispatch), this will not be taken into account and you will not be entitled to any refund;
d. Upon receipt of the items, FERNO SRL, Pieve di Cento, Succursale di Lugano will proceed with checking the product(s) and any refunds;
e. The products must not have been used, and the packaging must be present and intact;
i. Please return the goods to the following address: FERNO SRL, Pieve di Cento, Succursale di Lugano, via B. Zallone 26, 40066 Pieve di Cento (BO) Italy.
8.3 We remind you that if the goods have been used and / or are not in perfect condition, the product will not be refunded. Full refund of the amount is possible only if the item purchased is returned in its original packaging, unused.

8.4 Failure to comply with the procedures and terms for exercising the right of withdrawal, as specified in §7 of these general Conditions of Sale, the customer will not be entitled to reimbursement of the money paid to FERNO SRL, Pieve di Cento, Succursale di Lugano. However, the customer may re-obtain, at their own expense, the products in the state in which they were returned to Washington FERNO SRL, Pieve di Cento, Succursale di Lugano. Otherwise, FERNO SRL, Pieve di Cento, Succursale di Lugano will keep the products in addition to the monies already paid for their purchase.

8.5 For queries concerning the return of goods, or for complaints, please contact our customer service directly: Monday to Friday from 8.30 to 12.30 and from 14.00 to 17.00.


Email customer service: store@ferno-schweiz.ch

9. Replacing defective goods

9.1 You can request a replacement only and exclusively in cases of actual manufacturing defects found in the product purchased.

9.2 In this case, it is necessary to provide Ferno with a description of the problem, with images for documentation. These must be sent in the manner described under Right of Withdrawal.

9.3 Upon notification of the problem, FERNO SRL, Pieve di Cento, Succursale di Lugano will reply via email to confirm if the return will be accepted, and whether the item will be replaced or refunded.

10. Refund times and methods

10.1 After returning products, FERNO SRL, Pieve di Cento, Succursale di Lugano will carry out the necessary investigations related to compliance with the above conditions and terms set out in the section Right of Withdrawal. If the checks are concluded with a positive result, Ferno will email the related confirmation of acceptance of the returned products.

10.2 Refunds will be activated from FERNO SRL, Pieve di Cento, Succursale di Lugano as quickly as possible and, in any event, within thirty (30) days from the date of exercising the Right of Withdrawal after confirmation of correct implementation of the same and acceptance of the returned products.

10.3 If the receiver of the goods as entered in the order form differs from that of the entity who paid for them, exercising the Right of Withdrawal will cause any refund(s) to be made directly to whomever made the payment.

11. Trademark

11.1 The Intellectual Property Rights in relation to products, brands, texts, images, videos, presentations, copyright, and so on, with nothing excluded, are the complete and exclusive property of FERNO SRL, Pieve di Cento, Succursale di Lugano.
11.2 The Customer agrees not to perform any act that in any way prejudices the rights of FERNO SRL, Pieve di Cento, Succursale di Lugano.
11.3 In no event shall the Customer be authorised to register, use, or modify the brands of any products to be delivered.
11.4 In no event shall the Customer be authorised to use the trademarks of the products delivered for promotional activities without prior formal written consent by FERNO SRL, Pieve di Cento, Succursale di Lugano.

12. Disputes and Legal Consequences

12.1 The Customer is responsible for any legal consequences in accordance with local, or state, legislation, and applicable regulations for the use and installation of the products.